National Grid has announced that it will pause service disconnections during extreme heat, providing relief to customers who may be struggling to pay their bills. On Tuesday, June 9, 2026, the company announced that it would be implementing this policy, which will help to ensure that customers have access to essential services like electricity during periods of high temperatures. As National Grid stated, > the company is committed to providing safe and reliable service to its customers, and this policy is a key part of that effort.
The policy will apply to customers who are facing disconnection due to non-payment, and will provide them with a temporary reprieve from the risk of losing their service. Residents of neighborhoods like Charlotte and Maplewood can expect to benefit from this policy, as it will help to ensure that they have access to the services they need to stay safe and healthy during extreme heat. Small business owners on Main Street and University Avenue will also appreciate the relief provided by this policy, as it will help to minimize disruptions to their operations.
As the summer months approach, residents can expect to see more information about the policy and how it will be implemented, with a focus on providing support to customers who are struggling to pay their bills. The policy will be in effect until further notice, with National Grid committed to reviewing and updating it as needed to ensure that it is meeting the needs of its customers. The company will announce any changes to the policy on its website and through social media, providing customers with up-to-date information about their services.